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Please go to nordicpostercollective.se for shipping within Sweden.


Terms and conditions

We want shopping with us to be a simple and enjoyable experience, all the way from browsing our site to getting your order delivered. It is important for us that you feel secure when you make a purchase at Nordic Poster Collective.

Therefore we always follow the recommendations made by The Swedish Consumer Sales Act, and the General Data Protection Regulation (GDPR). You can read more on how we work with personal data in our Privacy Policy and our use of cookies

If you have any questions, do not hesitate to contact us at info@nordicpostercollective.com

For further information, learn more about Shipping & Delivery and Payment & Returns.  

 


    Terms of purchase

    1. Products and prices

    The images presented at each product is to be seen as illustrations and can not be guaranteed to reproduce the exact look. Colors may vary between different screens.

    A purchase agreement is made between the customer and Nordic Poster Collective / Designmarknaden i Sverige AB.

    Your purchase is always made in Euro (EUR). However, you can choose to show the prices in other currencies. The exchange rate is updated daily. However, the exchange rate used by your bank or credit card holder may be different from the exchange rate used to display prices in our store. 

    For EU residents, swedish tax (25%) is included in the prices. For non-EU residents, taxes or custom fees may be applied upon delivery by local custom authorities.

    2. Deliveries

    All products are sent from our shipping partner in Sweden, and are usually delivered within 3-7 days after your order. 

    The standard shipping cost is €4,95, and is not trackable. Free shipping (non-trackable) applies for orders over €49,95. Shipping with tracking is available for €12,95 and will be delivered with DHL or UPS, depending on your country of residence and/or the size of your order. 

    For non-EU residents, taxes or custom fees may be applied upon delivery by local custom authorities.

    3. Returns and exchanges

    We offer a 30 day return policy on your order, based on the date you received your product. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

    You have the right to open the package to look at the goods. The item being returned must be unused, in full original packaging and undamaged. To complete your return, we require a receipt or proof of purchase.

    Always contact us at info@nordicpostercollective.com before you return a product so we can provide you with the return address. Do not forget to leave your order number for faster processing.

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nordicpostercollective.com to get further instructions.

    There are certain situations where only partial refunds are granted (if applicable) 
    - Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
    - Any item that is returned more than 30 days after delivery

    To return your product, you first get in touch with us at  info@nordicpostercollective.com to get further instructions and address details.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

    3.1 Custom made /customized products

    According to Swedish law, products that are personalised, special made or customized after your requirements are generally non-refundable.

    3.2 Sale items

    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    3.3 Gifts

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

    4. Complaints and exchanges

    Please contact us at info@nordicpostercollective.com if you want to make a complaint. Do not forget to leave your order number for faster processing.

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nordicpostercollective.com to get further instructions.

    In cases you need to send a product back to us, we will provide you with the instructions and address for the return shipping.

    If a refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

    5. Payment

    5.1 Creditcard

    We are partnering with Stripe for creditcard payments, allowing for payments with VISA and Mastercard. When choosing to pay with your creditcard you will be redirected to a secure connection with Stripe. We do not get access to any details or creditcard numbers. Stripe is an authorized payment provider and is handling the payment towards your bank. They are handling your creditcard information in accordance to the international security standard PCI DSS.

    5.2 Paypal

    We are partnering with Paypal for payments. When choosing to pay with Paypal, you will be redirected to a secure connection with Paypal. We do not get access to any details or creditcard numbers. Paypal is an authorized payment provider and is handling the payment towards your bank. They are handling your creditcard information in accordance to the international security standard PCI DSS.

    6. Privacy

    Nordic Poster Collective will keep your personal information (email address, shipping address and name) in our customer database. No unauthorised person has access to this register. We never pass on your email address to any third party except to the companies that handles our payments.

    You can always contact us at info@nordicpostercollective.com to change or delete your personal data.

    More details in our Privacy Policy

    7. Disputes

    Our policy is to always follow the recommendation from Swedish General Complaints Board (Allmänna Reklamationsnämnden), if there is a dispute with the customer.

    8. Age

    Nordic Poster Collective only makes purchase agreement with adults. That means that you must be over 18 years of age to place an order.

    9. Other

    Nordic Poster Collective reserves the right to amend any information, including but not limited to prices, specifications and product offerings without prior notice. In case a product is out of stock at a given price or the item is deleted, Nordic Poster Collective has the right to cancel the order and refund the amount paid by customer.

     

    Nordic Poster Collective
    info@nordicpostercollective.com
    Nordic Poster Collective / Designmarknaden i Sverige AB 
    Almbacksgatan 9 
    211 57 Malmö
    Sweden

    VAT no SE556753345901

     

     

    If you have any questions, do not hesitate to contact us at info@nordicpostercollective.com